Indonesian Translation Specialist
PT Indo Lingua Translocalize

Terms of Service

Terms of Service

1. Area of Application

  1. These Terms of Service (TOS) shall apply to all contracts between (Translation Agency) and the customer/the company placing the translation order (Client), unless otherwise stipulated in writing or stipulated by law. These TOS are accepted by the Client by placing an order and shall be valid throughout the entire business relationship between the Translator and the Client. Oral agreements must be confirmed in writing.  
  2. The Client's terms and conditions are not valid unless accepted by the Translator in writing. 
  3. Where the Client is acting on behalf of a third party, the Translator is entering a contract exclusively with the Client, who shall make all payments punctually, regardless of the performance of the end customer.   

2. Placement of Translation Order

  1. Before accepting a translation order, the Translator will send a brief "order summary" to the Client by e-mail or fax. This "order summary" or Purchase Order or similar Title containing important details of the Client's order, including but not limited to the Client's address, the way of delivery, the delivery date, and the Translator's fee. 
  2. A translation order shall only be valid if the Client has agreed, in writing, to these Terms of Service and as well as the "order summary."   

3. Execution of Order and Delivery of Translation

  1. The translation will be carried out according to the principles of proper professional practice and with the utmost possible care. The Client will receive the translation as defined in writing in the "order summary."   

4. Client's Obligation to Co-Operate and Provide Information

  1. In the event that the source text contains any ambiguities, the Translator reserves the right to carry out the translation to the best of her understanding or to consult with the Client. 
  2. The Client shall indicate the intended use of the translation in writing. 
  3. Where the intended use is print publication, the Client shall provide the Translator with a proof before printing commences and a voucher copy after print publication. 
  4. If available, the Client shall, without prior request and in good time, provide the Translator with supplementary documentation (company-own glossaries, abbreviations, photos, etc.) which might aid the translation process. If no customer-specific terminology or informative supplementary documentation is provided, the Translator shall translate technical terms into their generally acknowledged equivalents. 
  5. Should any claims of third parties arise against the Translator due to breaches of copyright, the Client shall indemnify the translator from such third party claims. 
  6. The Client shall confirm the receipt of the translation in writing.   


5. Date of Delivery / Force Majeure

  1. If a fixed delivery date has been agreed upon in the "order summary," it is binding on the Translator unless Clause 5.2 herein applies. 
  2. The Translator shall not be in default if her non-performance is caused by circumstances beyond her control. If the delivery date cannot be met due to force majeure or other reasons which are not within the liability of the Translator (e.g. sudden illness of the Translator, family emergency, computer failure, etc.), the Translator shall inform the Client immediately. In such cases, both the Translator and the Client shall be entitled to withdraw from the contract. Withdrawal from the contract shall be given in writing. Translation work already completed up until the point of withdrawal shall be disbursed by the Client. Further rights, especially claims for damages, shall be excluded for such cases.
  3. In all cases, a period of grace may be granted if both parties agree in writing.   

6. Data Protection / Confidentiality

  1. All translation assignments will be treated confidentially.
  2. The Translator reserves the right to use translated texts (especially Web sites), which are made available to the public after the translation has been completed, for reference purposes. 
  3. Texts with punishable content and texts that offend common decency are not subject to Clause 6.1 herein and can be refused by the Translator, even after contract conclusion. 

7. Termination of Contract

  1. In case the Client cancels an order without being entitled to do so by law or contract, the Translator shall be paid for translation services rendered up to the date of termination. The contract must be terminated in writing.     

8. Correction of Mistakes / Warranty Claims

  1. The Translator shall not be liable for mistakes resulting from badly legible, incorrect, or incomplete original texts or by incorrect customer-specific terminology. 
  2. The Client shall lodge a formal complaint concerning the quality of a translation with the Translator within thirty (30) days after the receipt of the translation. The mistakes must be sufficiently explained in writing and the complaint must contain evidence. If the translator does not receive a written complaint within said thirty days, the translation shall be deemed to be without mistakes; and the Client waives all rights, including rights to damages, to which he might be entitled because of possible mistakes. 
  3. The Client shall grant the Translator an appropriate period of time to rectify any mistakes. If the Client denies granting the Translator a reasonable period of time for the correction of the mistakes, the Translator shall no longer be liable for such mistakes. If the mistakes are remedied by the Translator within said appropriate period, the Client shall not be entitled to any price reductions. In the event that the Translator does not remedy the mistakes within the applicable period, the Client shall be entitled to demand a price reduction. Warranty claims shall not entitle the Client to withhold any agreed payments.  


9. Payment of Translator's Fee

  1. The Translator's fee is calculated on the basis of volume and degree of difficulty. The fee is based on the number of words in the source text (the Client's original text). For major translation projects a flat fee may be negotiated. Orders are subject to a minimum rate corresponding to the Translator's current rates. A certification fee of USD 10.00 shall be added to the end price if the Client requests a certified translation. 
  2. The Translator's fee is payable, without deductions, within fourteen days following the receipt of the invoice. Clients residing in Indonesia must pay via bank transfer. Clients residing outside Indonesia shall either pay by credit card using the Translator's account or account or via bank transfer. Any and all bank transfer fees shall be paid by the Client. If the translation is not delivered electronically, via e-mail, the Client shall pay any delivery charges in addition to the Translator's fee.

10. Retention of Title / Copyright

  1. The translation shall remain the property of the Translator until invoices have been settled completely. The Client shall have no right to use the translation before full payment has been received by the Translator. 
  2. The Translator shall remain the owner of the copyright to the translation (Chapter 4, Article 12, letter l, Indonesian Copyright Law Number 19 Year 2002). 

11. Liability / Damages

  1. To the extent permitted by law, the liability of the Translator shall be limited to the amount invoiced. 
  2. The Translator shall be liable only in cases of gross negligence. Liability in cases of slight negligence is only accepted if substantial contractual duties are neglected. 
  3. The Client shall indemnify the Translator against any and all claims by third parties, which might arise from the translation or utilization thereof. 
  4. The Translator shall not be held liable for loss or damage incurred during delivery. The Translator uses an updated anti-virus program, but shall not be held liable for any damage incurred through computer viruses. 
  5. The Translator shall not be liable for damage to or loss of documents caused by fire, water, forces of nature, burglary or theft.
  6. In case the delivery date cannot be met due to force majeure or other reasons which are not within the liability of the Translator, the Translator shall not be held liable. Claims for damages are excluded for such cases; see Clause 5.2 herein. 
  7. The Translator shall not be liable for corrections to the translation by the Client or third parties.
  8. If the Client does not inform the Translator that the translated text is intended for print publication, all mistakes or losses incurred are the Client's responsibility and the Translator shall not be held liable.   

12. Applicable Law / Place of Jurisdiction / Effectiveness (Severability Clause)

  1. These Terms of Service and the business and legal relations between the Translator and the Client shall be exclusively subject to the laws of the Republic of Indonesia. Place of jurisdiction and place of performance shall be the Translator's place of residence. 
  2. In the event that any of the provisions herein shall be deemed invalid, fully or in part, by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. Any provision which is invalid shall be replaced with a provision that best meets the intended purpose and meaning of the invalid provision.